Complaints policy

We try to make the experience you have with us the best it could possibly be, but we know that sometimes things can go wrong. If you have a complaint about the service you’ve received, you can contact us:

 

By phone on 0191 447 7150

 

 

Calls are charged at local rates and are inclusive of mobile phone users’ free minutes

 

By post

Complaints Department
CarCredit365
Tyneside Autoparc
Sandy lane
Gosforth
Newcastle
NE3 5HE